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    FAQ

    supportSHIPPING QUESTIONS

    UNITED STATES: Free standard shipping on U.S. order over $75, expedited shipping options will be shown at checkout.

    INTERNATIONAL: Shipping prices will be reflected at checkout depending on the shipping destination and weight of your order. At this time we do not offer free shipping for international orders.

    *Free shipping is applied after discounts and before taxes.

    We take pride in our shipping speed. 90% of all orders are shipped out within 10-20 business days! We do not ship orders over the weekends. Any orders placed on the weekends or the holidays will be shipped on the following business day.

    During peak sale season, restocks, and new drops the delivery of your package(s) may take a little longer. Thank you for your patience.

    Orders are subject to verification and approval before shipping. If inaccurate or incomplete information was provided, this may cause a delay in processing and shipping your order.

    If an item(s) is out of stock, this may cause a delay in processing and shipping your order. Rest assured that you will be notified via email or phone about any changes associated to your order.

    Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.

    Note: Please give the tracking number 24-48 hours to update. 

    After your order has been shipped, arrival times on all orders depend on what shipping method was chosen.

    Domestic Shipping:

    Standard Shipping - 10-20 Business Days 

    International Shipping:

    USPS First Class Mail Intl - 10 to 30 Days depending on the country

    Please note: The cut-off time for same day shipping is 10am PST. Any orders placed after that time will be shipped the following business day.

    Do International orders have to pay custom fees?

    If for any reason you did not want your package or were not satisfied with the shipment, you do have the option of refusing the package which you can reach out to the carrier directly and refuse delivery. Once the package has reached our facility we will be able to issue a refund for the order

    Keep in mind that the shipping fee would not be included in the refund of the order when packages are refused.

    supportORDERING QUESTIONS

    Yes, we do have a fraud protection system in place and information is secured with shopify security systems.

    We accept all major credit cards, PayPal, Apple Pay, Amazon Pay, and Shop Pay Installments.

    This is a common issue that happens to many customers. If you did not get an order confirmation email, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back on your card.

    Although we wish we could accommodate all changes, we fulfill orders very quickly!

    This includes the following:

    • Changing an Address
    • Changing an Item
    • Adding or Removing Items
    • Switching Shipping Methods

    Once your order has been confirmed, it’s not possible for you, or us, to change it. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, feel free to contact us immediately 7726074147 and we will happily cancel your order, so that you can reorder the correct item. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.

    Unfortunately once an order has been placed we would not be able to make changes on the order. But customers can reach out directly to the carrier and potentially have the package redirected to a new address or held at a postal location. If the package were to be returned back to our facility we are able to offer a reshipment, refund, or store credit once the package has been returned.

    We would not be liable for any misdeliveries, if the package was marked delivered we would not issue a refund for that order.

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